RETURNS & REFUNDS POLICY
This policy applies to purchases made through the Oriflame UK & Ireland Merchandise Shop.
All merchandise sold via this store is produced on demand and made specifically for each order.
CHANGE OF MIND, CANCELLATIONS & SIZING
Due to the made-to-order nature of our products, we are unable to accept returns, exchanges or cancellations for:
• Change of mind
• Incorrect size ordered
• Personal preference
Orders cannot be amended or cancelled once production has started.
Customers are strongly advised to check product details and size guides carefully before placing an order.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives faulty, damaged, misprinted or not as described, customers are entitled to a remedy in line with consumer law.
Please contact us as soon as possible, ideally within 30 days of delivery, by emailing info@oriflame.co.uk
and including:
• Your order number
• A description of the issue
• Clear photographic evidence
Please do not return any items until you have contacted us and received confirmation.
RETURNS FOR INSPECTION
In most cases, faulty or incorrect items will need to be returned to us for inspection before a refund or replacement can be issued. This allows us to investigate the issue and work with our production partner.
Approved return address:
Oriflame Cosmetics
Suites E & F
Old Stratford Business Park
Milton Keynes
United Kingdom
MK19 6FG
We recommend using a tracked postal service and retaining proof of postage, as we cannot be responsible for items lost in transit.
REFUNDS & REPLACEMENTS
Once a returned item has been received and the issue confirmed, we will offer either:
• A replacement item
• A full refund
Refunds will be processed to the original payment method within 14 days of confirmation.
RETURN POSTAGE COSTS
Where a fault is confirmed, we will reimburse reasonable return postage costs, including returns from Ireland. Proof of postage is required.
We are unable to reimburse:
• Express or premium return services
• Costs incurred without prior approval
SHIPPING LOCATIONS
This policy applies to orders delivered to both the United Kingdom and Ireland.
STATUTORY RIGHTS
Nothing in this policy affects your statutory rights under applicable consumer law in the UK and EU, including the Consumer Rights Act 2015.